Features

Every Feature. Custom-Built for Your Business.

Your AI receptionist does more than answer calls. It captures leads, routes to the right person, books jobs, syncs with your tools, and runs follow-up automations — all tailored to how your business works.

Custom-built for every client Connects to your existing tools Fully managed by Mnesis

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What features does an AI receptionist have? A modern AI receptionist handles natural conversations, captures caller details, books appointments, sends SMS confirmations, records and transcribes calls, transfers to humans when needed, and syncs data with your CRM, calendar, and business tools — all automatically, 24/7.

During the Call

What Happens While Your AI Is on the Line

These are the capabilities that run in real time, during every conversation.

Instant Call Answering

Answers within one ring, 24 hours a day, 365 days a year. No hold music, no voicemail, no missed calls — ever.

< 1 ring

Natural Conversation

Sounds like a trained Australian receptionist, not a robot. Handles interruptions, questions, and accents naturally.

Australian voice

Smart Lead Capture

Captures caller name, phone number, reason for calling, location, urgency — whatever your business needs. Structured data, every time.

Live Call Transfer

Transfers the caller directly to your mobile when they need a real person. If you're unavailable, the AI captures everything and notifies you.

Multi-Agent Routing

Front-desk receptionist routes callers to specialised agents — sales, support, scheduling, or emergency. Each trained on different parts of your business.

Squads

On-Call Booking

The AI can check your calendar, find available slots, and book the caller in — all during the conversation, without needing a link.

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After the Call

What Happens the Moment the Call Ends

Every call triggers a chain of automations. Data flows to your tools instantly — no manual entry, no delays.

Phone Call

Automation

SMS Sent

Email Notification

CRM Updated

Calendar Event

Transcript Delivered

Team Notified

Notifications

SMS to caller (booking link, confirmation)
SMS to you (new lead alert)
Email summary with call details
Slack, Teams, or Discord notification
Push notification to your phone

Business Tools

CRM sync (HubSpot, Salesforce, Zoho, Pipedrive)
Calendar (Google Calendar, Outlook)
Spreadsheets (Google Sheets, Airtable)
Job management (ServiceM8, Tradify, Jobber)
Invoicing (Xero, QuickBooks, MYOB)

Intelligence

Call recording and storage
Real-time transcription
AI-powered transcript analysis
Sentiment scoring and categorisation
Call pattern reporting

If your business uses it, the AI can send data to it. Every system is custom-built to match your workflow.

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Beyond Inbound

It Doesn't Just Answer Calls. It Makes Them.

Your AI receptionist can call your customers too — appointment reminders, follow-ups, confirmations, and campaigns.

Outbound Call Today, 3:45 PM

Reminder: Sarah M. has an appointment tomorrow at 2:00 PM. Calling to confirm...

Follow-Up Sent Today, 10:15 AM

Quote #1247 sent 3 days ago. No response. AI calling to check in...

Appointment Reminders

Automatic calls before scheduled jobs. Reduce no-shows without lifting a finger.

Follow-Up Calls

Chase quotes, check on completed work, request reviews. The AI calls at the right time.

Batch Campaigns

Upload a list, set the script, and the AI calls each one. Perfect for seasonal promotions or reactivation.

Voicemail Detection

Knows when it hits voicemail. Leaves a message or retries later based on your rules.

Intelligence

Know Everything That Happens on Every Call

Every call is recorded, transcribed, scored, and analysed. You see everything — without listening to a single recording.

Recent Calls

0 This Week

Sarah Mitchell 2 min 14 sec — Bathroom reno quote

Positive

Booked

James Nguyen 1 min 42 sec — Emergency plumbing

Urgent

Transferred

David Cooper 3 min 08 sec — Kitchen renovation

Positive

Follow-up

Positive 72% Neutral 20% Negative 8%

Call Recording

Every call recorded and stored securely. Listen back anytime, or rely on the transcript.

Real-Time Transcription

Full word-for-word transcript delivered by email after every call. Search, reference, and review.

Sentiment Analysis

AI scores each call's sentiment. Spot unhappy callers, urgent requests, and high-value leads instantly.

Call Analytics

Track call volume, peak hours, booking rates, and trends over time. See what's working.

Live call monitoring lets you listen in real time and coach the AI mid-conversation when needed.

Your System, Your Way

Every System Is Built From Scratch for Your Business

This isn't a template. I learn how your business works, then build the AI to match — from the greeting to the follow-up workflow.

Voice & Personality

Choose the voice, the tone, the greeting. The AI sounds like your business, not a generic assistant. Natural Australian accent, trained on your services.

Call Logic & Routing

Define what happens on every call. Route emergencies differently from general enquiries. Transfer VIP clients to your mobile. Handle after-hours calls with different rules.

Integrations & Workflow

Connect to the tools you already use. CRM, calendar, job management, invoicing — whatever your workflow needs, the AI feeds data into it automatically.

If you can describe how you want a call handled, I can build an AI that does it. The only limit is what your business needs.

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Common Questions

Common Questions About Features

Can the AI handle multiple call types differently?

Yes. Multi-agent routing means the front-desk AI identifies what the caller needs and transfers to a specialist agent — sales, support, scheduling, or emergency. Each agent is trained on different parts of your business.

Does it only send SMS, or can data go elsewhere?

SMS is the default for booking links, but after every call, data can flow to your CRM, calendar, spreadsheet, Slack, email, job management software, invoicing system — anywhere you need it. Every system is built to match your workflow.

Can the AI book appointments directly on the call?

Yes. The AI can check your calendar availability and book the caller in during the conversation — no link required. For businesses that prefer self-service booking, the SMS link option is also available.

What if I use job management software like ServiceM8 or Tradify?

The AI integrates with major job management platforms. New leads from calls can automatically create jobs, update client records, and trigger your existing workflow — no manual data entry.

Can the AI make outbound calls?

Yes. Appointment reminders, quote follow-ups, and batch campaigns. The AI calls your customers on your behalf and handles the conversation naturally.

How does sentiment analysis work?

Every call is scored by AI after it ends. Positive, neutral, or negative sentiment is tagged and included in your reports. You can set alerts for negative sentiment calls so you can follow up personally.

Is the system limited to a set number of features?

No. Every system is custom-built during a discovery process. I assess your business, your call flow, and your pain points — then build exactly what you need. If you can describe how you want calls handled, I can build it.

Can I add features later?

Absolutely. Systems are designed to grow with your business. New services, new integrations, new routing rules — everything can be added or adjusted as your needs change.

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Ready to See What Your System Could Do?

Book a free discovery call. I'll learn about your business, map out your call flow, and show you exactly which features make sense for you. No obligations. Learn more about Mnesis.

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Fully managed service. No lock-in contracts. Cancel anytime.